Delivery - Free in the UK & Europe
First of all, we offer free delivery Europe-wide and can also accept FREE RETURNS WITHIN THE UK, provided the good have not been worn.
Country Clothing By Mail are firm believers that whenever you make an order with us, the process should be hassle-free from start to finish. We have teamed up with a selection of the UK's best couriers to offer the best range of delivery options possible.
Our friendly customer service team will keep you informed throughout the process and If there are any problems with your order or your delivery is delayed a member of our team will contact you immediately.
NOTE: We cannot dispatch orders over the weekend or on Bank Holidays. Any orders made after 2pm on Friday will be dispatched the following working day.
So you have made your order - now what?
- We'll send you a confirmation email to let you know your order has been received. You will find a link in the email to allow you to view your order.
- Following this, we'll send you a further confirmation email to confirm the dispatch of your order. You will again receive a link in the email to enable the tracking your order.
- Most orders require a signature upon delivery. If you know you won't be at home, you can also arrange delivery to your workplace or an alternate address?
- Make sure to check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is actually the case. If the goods have been damaged in transit, please refuse delivery and contact us on 01609 772 422 (option 5)
- If you are out when the courier tries to deliver, they will leave you a calling card. Please contact the courier directly to arrange for a more convenient re-delivery. The courier will make a further two attempt to re-deliver, after this they may request you collect the order from their depot or return the item to us.
UK Mainland - Delivery Options
Our FREE delivery service is available for the UK and Europe and can take up to 3 working days providing we have your selected item in stock. You can also use live parcel tracing on most orders.
We also offer an express delivery and your order will arrive on the next working day provided you make you order before 2pm on FRIDAY. Express delivery is available for UK ORDERS ONLY.
1 Hour Window - In order to avoid the painstaking process of waiting in all day for your order, most of our express deliveries will give you a 1 hour delivery window via text or email stating the hour your order will arrive.
We cannot stress this enough. Orders need to be placed before 2pm Monday-Friday to receive your order the next working day. Orders to arrive over the weekend must be placed before 2pm on a Thursday - Friday orders before 2pm will arrive on Monday and orders over the weekend will be processed and dispatched on Monday, meaning the will not arrive until Tuesday. We also offer live tracking for all our Express Delivery orders.
Express delivery is £5.99
All customers wishing for their order to arrive on a Saturday, we offer a Saturday Delivery Service which requires your order to be place BEFORE 2pm on FRIDAY.
Saturday delivery - £10
Saturday delivery before noon - £14
Worldwide - Delivery Options
At this moment in time we can only offer our FREE DELIVERY service to customers outside the UK but given time, we may introduce some alternatives.