ccbm.co Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 30 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original packaging with a completed Returns Form.
If you require a different size or colour of the same item, please return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
Please return items to:
Country Clothing By Mail, C/O Sam Turner & Sons, Darlington Road, Northallerton, DL6 2XB Please email your order number to firstname.lastname@example.org and we will send you a pre-paid return label.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
Faulty or incorrect items sent from outside the U.K
If you think the item you received is faulty or incorrect, please contact our customer service team by email at email@example.com or by phone on 01609 810 054 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
If you simply wish to return your item as it was not as expected or you were not happy with the fit, simply return the item to us at the address stated above. We cannot commence the refund or exchange process until the item has been returned for inspection.
Please allow 7 -10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Faulty or incorrect items sent from within the U.K
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label.
We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.
Part of order is missing
Regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included email firstname.lastname@example.org quoting your order number and stating the missing item and we will investigate the matter further.
Please email your order number to email@example.com and we will send you a pre-paid return label.
For more information about returning items to us, please email firstname.lastname@example.org
When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.